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:: WHAT'S NEW ::
A new article by Statistical Reasoning Research & Analytics, Inc. will be published in the October 2003 issue of Quirk's Marketing Research Review:

The CRM Paradox: Where is the Customer in Customer Relationship Management?

It has been reported that as many as 70% of all CRM projects fail.  One suspected cause is that fact that more than half of all CRM development starts with information technologists, even though sales and marketing departments are the primary users of the CRM database.

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The Company
Statistical Reasoning Research & Analytics, Inc. [SR] is a privately owned marketing research company located in Vancouver, BC, Canada.  SR specializes in servicing the quantitative online data capture and analysis needs of corporate and academic researchers.

SR offers a full-range of online solutions, including research and questionnaire design, online surveys, online reporting and data dissemination systems, statistical and analytical services, and data mining and marketing modeling solutions.

Marketing & Technical Knowledge
SR has extensive research consulting and project management experience in the areas of customer measurement (satisfaction, loyalty), employee satisfaction, service quality measurement, membership surveys, and new product/concept development studies.

SR can help clients with all aspects of the research process, including the planning and design of research studies, data capture and reduction, statistical analysis, and communication of market and customer data.

Commitment to Service & Excellence
Our Commitment to Service & Quality
At Statistical Reasoning, our approach to a project revolves around doing the job right and doing it right the first time around.  Your SR project manager has three primary commitments:

  1. Managing the marketing research process to ensure that quality and value is, at every step, meeting and exceeding the client expectations.
  2. Managing project staff to ensure that the project specifications (i.e., survey functionality, project timeframes) are fully understood and precisely executed.
  3. Demonstrating responsibility to the client by ensuring the accuracy and completeness of the information.

Our Commitment to Academic Excellence
Statistical Reasoning is fully committed to supporting the academic research projects undertaken by graduate students and/or professors.  SR firmly believes that any research that can better the understanding of marketing as a process will benefit the greater marketing and marketing research community.

If you are a graduate student or professor looking to capture data online, please contact SR.  We would very much like to be a part of your study and can accommodate limited research budgets.

Conformance to Standards & Codes of Conduct
Statistical Reasoning fully adheres to industry standards and codes of conduct as outlined by the Professional Marketing Research Society [PMRS].

   
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