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Sample profiles are collections of statistics that provide a demographic,
attitudinal, and/or behaviour descriptions of the respondents from a survey.
Such profiles are typically, though not always, defined a priori to the
questionnaire design and
data collection
phases of activities in a research project and directly tied to the research
objectives and hypotheses.
For example, if it is hypothesized that the market can be segmented based on demographic
variables such as gender, age, income, education, and the like, such variables
become the key defining characteristics when presenting the results of the
sample survey. Systematic descriptive analyses will be conducted on these
variables and an overall picture/description of the segments developed.
Additionally, some combinations of these variables can be used to form
sub-groups of interest for further investigation.
Specific definitions of sample profiles are dependent on the research objectives
and hypotheses, however, other possible sample segments could be along the
following lines:
- Customer value segments (Top 20% customers vs. other 80%) if
it is hypothesized that high volume customers may differ in terms of product
features preferences than low volume, occasional users.
- Customer loyalty segments (Satisfied vs. dissatisfied
customers) if it is hypothesized that satisfied customers are more likely to
repurchase and/or advocate the companies products/services than dissatisfied
customers.
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