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Sub-group analysis is the systematic process of examining
  differences between responses of various sub-groups of interest.
Sub-group analysis is the systematic process of examining differences between responses of various sub-groups of interest within the total sample.  For example, we could investigate differences in needs, wants, attitudes, behaviours, perceptions, and/or performance evaluations between gender, age, or regional classifications.  Similarly, we could also investigate such differences between frequent/loyal users versus periodic or competitive users of a product/brand. 

Utilizing cross-tabulations allow us to concurrently examine response categories for a variable across two or more sub-groups.  We could then report on, say, customer satisfaction (or some performance metric) with product or service attributes for the overall sample, as well as for each sub-group.

 

   
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